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​Convergys Work-At-Home Review — 34 Comments

  1. This was a great article. If I’m gonna sit in a cube and have to be available 7 days, I might as well do it from home.

    I’ve been debating whether or not to apply to Convergys—I think I will.

    Beats going to work everyday.

    • I’m sorry, Jessica. I have no idea. I just researched and reviewed the company. I don’t have any practical experience working with them.

      Robin

  2. I am trying to run the PC test and my email is not being recognized. Do you have any suggestions as to what I can do?
    Thank you

    • Hi Arlene,

      I am not a representative of the company, just someone who researched it and wrote a review based on my findings. So I can’t give you a list of laptops that Convergys allows. But these are the requirements listed on their site:

      Personal Computer – Minimum Specifications:
      – Desktop or Laptop with Microsoft Windows Operating System (Apple/Mac, Chromebook, & Android systems are not compatible)
      – 17” Monitor with 1280×1024 minimum resolution
      – Intel or AMD processor (excluding all smartphone & tablet CPU’s)
      – PC age (manufacture date) of less than 6 years
      – 2GB RAM
      – 12GB Free hard drive space
      – 2 unused USB ports
      – Wired Ethernet LAN. WiFi / Wireless is not permitted
      – All peripherals must be wired. No wireless Keyboard, Mouse, or Headset

      Hope this helps!
      Robin

  3. I work for Convergys work at home. It is the perfect job for me since I am disabled and have trouble working in a call center. The pay depends on the job but it is at least $9 an hour. As a rule you get either Saturday or Sunday off but work the other one. Schedules are done by shift bid. Raises are based on attendance – yes people call in sick a lot even with a work at home job. The computer requirements are because of the software you have to run. The internet speed requirements are because your phone is done through VOIP and there is a minimum speed requirement. I don’t hardwire in and use WiFi and have never been busted or had a problem with that. I also use a wireless mouse and headset and have never been busted for that either. If you have a good internet connection others can be on while you work, the only problem would be if it slowed your connection down.

  4. Robin-I don’t see the hourly pay mentioned anywhere. Of course I could have missed it.
    I’m semi-retired from Ford Motor Credit Company in Collections and Customer Service. I’m probably wanting more money than I can realistically make! What can I hope for from any of the companies that offer Work at Home?

    • Hi Chuck,

      No, the hourly pay isn’t mentioned anywhere. Information was changing even as I wrote the article. So I left out things that would be outdated easily. I would suggest exploring here if you ar looking for a work-from-home job and see what they have to offer.

      Hope this helps,
      Robin

  5. Hi there,

    Great site name, lovely eye catching header. Very beautiful site.

    Convergys look interesting, but one question pops up do you have to be living in a particular country (USA or Canada for example) in order to work for this company?

    I do know a few friends that may be interested but, are not based in the States or in North America. They do have extensive call center experience.

    • Glad you like the site! 🙂

      To answer your question, you do have to be in the US to get a work-from-home job from Convergys. But they also offer regular call center jobs in many countries all over the world. When I wrote the post, they were in the process of expanding and merging with another company. So I’d advise you to check out their site to find the most recent information.

      Robin

  6. Hi Robin,

    Convergys looks great to me as you get hourly wages with employee benefits. The support seems to be high quality because there is Live Chat available. Most companies I have encountered don’t have this aspect in place. They mainly use e-mail. Great to hear that Convergys cares about their members. I would definitely recommend this to my colleagues who are looking for work from home jobs. Awesome info, thanks!

    • Employee benefits is a big one, I have to say. For some that alone is enough to tip the balance towards applying there. Many of the employees are happy with the support, and as you say, live chat is a big plus – it doesn’t even compare with email. (It is funny when you start thinking of email as snail mail!)

      Do feel free to share the opportunity with anyone you feel may be interested! 🙂

      Robin

  7. Wow, a work at home article that actually shows you a real at home job opportunity. I was starting to wonder if these actually existed. While Convergys does offer a true work from home job which has a the benefit of no commute, the drawbacks outweigh the advantages for me.

    You seem to deal with many of the same kinds of restrictions that you would expect if you worked in a cubicle somewhere.

    7 day per week availability, only a hardwired internet connection is allowed and nobody else in your house can use the internet for anything non work related.

    For me, all of these conditions and restrictions seems to eliminate the reasons most people would want to work from home in the first place. Don’t get me wrong, I love working from home, but I work for me. I can sit by my pool on my wireless laptop while I work.

    I could sit on the beach with my laptop and work there if I wanted to. I probably wouldn’t since beach sand is not so good for your keyboard but the option is there 🙂

    • I agree with you completely, Steve! The whole point of working from home for me is the freedom involved.

      But some of the people that work there like the fact of having benefits and others don’t mind the restrictions – they just like being able to work in their pajamas. To each his own. 🙂

      Still it was an interesting find. 🙂

      Robin

  8. Thanks for your thorough and detailed review. I am always looking for ways to augment my current income, so this was helpful.

    It sounds like the lengthy and quite drill down recruitment process is used to make sure the potential recruit is aware of the requirements to work with them and the company can see they are qualified/willing to meet their stringent standard.

    For me personally, it would have to be a VERY highly paid job for several reasons:

    (1) Work 7 days? ahhh no not for me;

    (2) Dedicated line hard wired internet connection, which no one else can use, plus a system that really must not be dedicated for anything else, to include a monitor of least 17″ – too much sacrifice, my family would beat me up lol; and finally

    (3) Dealing with the malcontents having problems over time would burn me out, I have been in a position like that and it was no fun!

    Thanks to your excellent review, I will not waste my time with this company. Although they sound legitimate, the”buts” outweigh the comfort of having other jobs where you can work from home without all these “buts.” You have saved me time!

    • Actually, Dave, you don’t have to work 7 days a week. But they can schedule you any day of the week. Once you know your schedule each week, you know which days you will have off.

      I don’t think I could be a sales or customer service person either. It takes a lot of patience!

      Glad the review was useful in some way!

      Robin

  9. I had never heard of Convergys, but your review clearly explains both the pros and cons of working for them. For me, having to be available for work 7 days a week, would be a deal breaker. I don’t think I could have a good work-family balance doing that. Also, not allowing for others to be able to use our home internet connection while I work, would also be inconvenient. Do you personally know anyone who has worked for Convergys?

    • No, I don’t know anyone personally. This review is based on research from several forums and other sites. Of course the Convergys site makes it sound like it is the best place ever. And there are employee reviews that agree with that. But there are just as many that didn’t think it was the greatest place.

      The thing is that there are so many variables that influence a person’s opinion, that it is really hard to say. That is why I tried to include as many actual facts as possible. I agree with you about both points on this one!

      Robin

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