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Virtual Call Center Jobs from Home – NexRep Review — 17 Comments

  1. Hello Robin,

    Thank you for taking the time to research and writing about this virtual company.
    I am looking to work in a WFH company, I have been researching tireless and besides this company and couple more like Granada Insurance Co.; there are not too many to choose from.
    The line of company that I am interested to work for is in the insurance industry as an insurance sales.
    So I would like to ask you if you have any information from Granada Insurance Co.. Also, regarding Nexrep, it is not clear to me if they offer insurance sales positions and if so, what insurance lines.

    Thank you in advance for your time and very helpful information.

    • Hi Dolores,

      I’m sorry to say that I haven’t researched Granada Insurance Co. and don’t have any info on them at the moment.

      Regarding Nexrep, I purposefully didn’t include open positions in the review as they are always changing. You can find out general information about their present needs here and if you have further questions you can contact them at agents@nexrep.com.

      Hope this helps,
      Robin

      • Hello again. You are so helpful, thank you very much for your response and great information.
        Since today is Dec 30th 2016, I would like to wish you a prosperous and Happy New Year 2017!!!.
        As well as everyone on your forum, the best luck in finding a good job.

  2. I have looked into a few call center jobs from home but with so many options on the internet, it’s hard to decide.

    NexRep sounds like a great company, especially reading through the pros. The wages are fairly reasonable and I am planning submit my application there.

    This virtual call platform could be ideal for a lot of people wanting work from home jobs. We’ll see how it goes!

  3. Well this looks like a pretty cool option for people who want to work from home – a refreshing change for once! I like the way that they want you to work a minimum set of hours, at least that indicates that there is work there and you will earn something decent! Great review, I shall look into this further.

    • I thought it was pretty cool too, Chris. I like the type of flexibility in choosing your hours, the ability to keep your job even if you have to move and the fact that you don’t need a dedicated phone line. Come back and give us some feedback if you actually go for it.

      Robin

    • NexRep is a US based company and you have to be in the US to work for them, Sha. All services must be provided from within the United States. So if you travel outside the States for some time, you would not be able to provide NexRep services during that time.

      Hope that answers your question,
      Robin

  4. A while back, I did some door-to-door selling and came across a young woman who provided a similar phone service out of her home. I didn’t get an opportunity to go into details with her on the position, as she was currently on the clock. However, I’ve been curious ever since. Your review was very thorough and provided me a decent idea of what to expect. Thank you.

    • Happy to be of use, Renee.

      Call center jobs vary a lot from company to company in terms of what they expect of you and what you get. So you do need to do your homework before applying for such positions. Some really do a good job of giving you a satisfying job and others don’t.

      Robin

  5. Thank you for this thorough and honest review. The company sounds serious and reliable and as a stay at home mom I’d definitely be interested in working for them. Unfortunately I live in Europe, do they offer any positions here? Do you know any similar, reliable companies on the European market?

    • I’m glad you found it helpful, Kams. Yes, the company does seem to be serious about what they do and how they treat both customers and employees/home agents.

      They don’t have offer positions in Europe as far as I can tell. I have been researching Arise in the US, which is also a reputable company. They do have a European branch, but do not seem to recruit home agents in Europe as they do in the US. As I mentioned in a comment earlier, Solo Virtual Solutions, based in the UK, is a virtual call center that allows you to work from home. But I haven’t researched it so really can’t recommend it.

      Wish I could have been more help,

      Robin

  6. Hi, great information to help someone to make an educated decision on the virtual call center job with NexRep. I liked how you listed pros and cons of the position and shared the past experiences of other reps. It gave me a better idea of what people think of the company, not just what the company wants people to think of them.

    The last virtual call center I worked for didn’t have very good support which made it pretty hard. From your review, it sounds like they have good support. But do you know anyone personally who can vouch for this?

    • I’m glad you found it useful Angel. My aim is to help people make that educated decision.

      As far as the support goes, no, I don’t know anyone personally who has worked there. My review is based on research through forums, websites and answers from NexRep representatives. I do have a friend who was making inquires and got fast, satisfactory answers from them via email. I was also satisfied with the answers and help they gave me when I asked questions regarding factual information I wanted for this review.

      Hope that helps!

      Robin

  7. Hi Robin, I enjoyed reading this post as the whole concept of virtual call centers is something quite new to me. What a fantastic idea – I imagine it saves the company money whilst also giving people the opportunity and flexibility to work from home.

    Working from home is such a popular thing to do, but unfortunately the internet is littered with scams and rip off opportunities, so it’s very hard to know whats real. I found this review very thorough and it really comes across as a legit opportunity.

    Unfortunately for me I am not based in the US, so it does not appear like this is something I could do at this time. Do you know if they have any plans to expand the areas from where people can work, or do they have a sister company or equivalent in the UK?

    • Hi Vic,

      Virtual call centers are a pretty neat concept. Their requirements and benefits vary a lot from company to company though. Some employ you and hence give more benefits, but others hire you as an independent contractor which obviously will mean less benefits. At the same time, the companies that hire independent contractors usually allow much more flexibility in terms of timings etc. That is one of the things that tips the balance for me.

      And yes there are a ton of scams. You really have to do your research! NexRep seems to be quite legit to me . During my research, I contacted them several times and they were very helpful. The information I got from different forums seemed consistent which I thought was a good sign.

      As far as sister companies go, I don’t think NexRep has a sister company in the UK. Solo Virtual Solutions, based in the UK, is a virtual call center that allows you to work from home. But I haven’t researched it so can’t vouch for it in any way. If you have any experiences with it or any other call centers in the UK, come back and tell us about them. 🙂

      Robin

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